TransFlex Group – Driver Handbook (International Division)
Driven by Excellence
TransFlex Group — Driven by Excellence
Table of Contents
- Welcome to TransFlex Group — Purpose, mission, and first orientation.
- Who We Are — History, goals, and reasons to drive here.
- Our Values — Core values and what they require.
- Organization and Roles — Leadership, teams, and driver roles.
- Discord Operations — Channels, roles, tickets, voice, notifications.
- Communication Standards — Language, conflict, feedback, new members.
- Driver Standards and Road Behaviour — Driving, TMP rules, convoys, tags, paint, jobs.
- TruckersMP Guide — VTC, tags, convoys, rules, reports, events.
- SpedV Operations — Registration, jobs, penalties, trucks, bonuses.
- Trucky Guide — Account, company, stats, jobs, sync.
- Website and Member Area — News, contact, downloads, application, partners, FAQ.
- Events and Convoys — Internal events, public convoys, TMP events, rules.
- Career and Development — Promotions, staff paths, dispatcher, HR, leadership.
- Activity, Leave, and Availability — Activity, AFK, breaks, vacation.
- Warnings and Corrective Actions — Verbal, written, probation, suspension, exclusion.
- Privacy and Digital Responsibility — Data, Discord, TMP, SpedV, Trucky, personal info.
- Support and Escalation — Help routes, evidence, response quality.
- Onboarding Checklists — New driver and staff onboarding.
- Best Practice Library — Tips for beginners and experienced drivers.
- Glossary — Terms and definitions.
- FAQ — 30+ member questions.
- Closing Statement — Motivational closing.
01. Welcome to TransFlex Group
A professional home for virtual logistics drivers.
Welcome to the TransFlex Group. This handbook is your practical guide to our company culture, operating standards, digital tools, and development opportunities. It is written for new drivers, experienced members, and staff members who want one reliable reference for how TransFlex works.
TransFlex exists because virtual trucking is more than completing kilometres. It is coordination, reliability, service thinking, and a shared commitment to represent the company with pride. Our motto, Driven by Excellence, is not a slogan for special moments only. It describes the standard we aim for in everyday decisions.
Our Vision
Our vision is to build an international virtual logistics group that feels organized, welcoming, and credible. We want members to experience the structure of a real company while still enjoying the freedom and fun of simulation.
Our Mission
Our mission is to provide a professional environment for drivers who value fair teamwork, clean communication, safe driving, and personal development. We organize systems, events, roles, and support processes so that every member knows how to contribute.
Why TransFlex Exists
Many communities are built around a chat server. TransFlex is built around operations. We combine Discord communication, TruckersMP standards, driving statistics, company tools, public events, and internal development paths into one coherent member experience.
- Read the handbook once before your first official event.
- Set up Discord, TruckersMP, SpedV, Trucky, and website access as instructed.
- Ask questions early instead of guessing before an event.
- Keep your profile, player tag, and communication professional.
- Use tickets for private issues and the correct channels for public topics.
02. Who We Are
The identity and direction of the company.
The TransFlex Group is a virtual logistics company with international ambitions and a strong focus on quality. We bring together people who enjoy trucking simulation, structured teamwork, public events, and long-term community development.
Our Story
TransFlex was formed from a simple idea: virtual trucking feels better when it is organized with the care of a real logistics brand. The company grew around drivers who wanted more than casual driving. They wanted standards, role clarity, reliable communication, and a place where effort is noticed.
Today, the TransFlex Group is designed as a multi-division organization. Different language communities can operate with local culture while still following one shared company identity. The International Division connects members who prefer English as the common operational language.
Our Goals
| Goal | What it means in practice |
|---|---|
| Operational reliability | Drivers understand systems, events are prepared, and support cases are handled in a traceable way. |
| Member development | Members can grow from Trainee to Driver, Senior Driver, or staff roles through visible expectations. |
| Public reputation | The company should be recognized for respectful behaviour, clean event participation, and professional presentation. |
| Modern digital presence | Website, downloads, news, applications, and company information should feel current and easy to use. |
| International inclusion | Members from different regions can participate without feeling excluded by language, time zone, or experience level. |
What Makes TransFlex Different
TransFlex combines community warmth with operational discipline. We value friendly interaction, but we do not rely on chaos or guesswork. Rules are not intended to control personalities; they create a reliable environment in which everyone can enjoy driving.
Why Drive Here?
- You want a structured VTC with clear standards.
- You want to meet international drivers and join coordinated convoys.
- You want your activity and contribution to be visible.
- You want support with tools such as SpedV and Trucky.
- You want the possibility to develop into staff, dispatch, HR, media, or event roles.
03. Our Values
How we turn Driven by Excellence into behaviour.
Values are only useful when they can be observed. At TransFlex, values describe how members drive, write, speak, solve conflicts, make decisions, and represent the company in public.
| Value | Expected behaviour |
|---|---|
| Professionalism | We act with preparation, calm language, reliable attendance, and responsible driving. A professional driver represents the company even when no staff member is present. |
| Respect | Every member is treated as a person first. Nationality, age, experience, language level, technical ability, and driving style are never used to humiliate someone. |
| Helpfulness | Experienced members actively support new drivers. Support is practical, patient, and solution-oriented. |
| Communication | Clear communication prevents errors. We communicate early, respectfully, and in the right channel. |
| Teamwork | TransFlex is built around coordinated movement. Individual performance matters, but the group succeeds when drivers support the whole convoy, company, and community. |
| Fairness | Rules apply consistently. Decisions should be understandable, proportionate, and based on facts. |
| Activity | Activity keeps the company alive. We value reliable participation more than short bursts of numbers. |
| Internationality | The International Division welcomes members from different countries. English is the operational language, but patience with language differences is expected. |
| Innovation | We improve processes, tools, routes, events, and communication whenever a better solution is possible. |
| Quality | We prefer clean work over fast work. A well-organized convoy, a clear job record, or a helpful support answer reflects our standard. |
| Driven by Excellence | Excellence means doing ordinary tasks with care: being on time, reading instructions, driving safely, helping others, and representing TransFlex well. |
Using Values in Decisions
When rules do not cover a specific situation, ask three questions: Is it safe? Is it respectful? Does it protect the reputation of TransFlex? If the answer is no, choose a different action or ask staff for guidance.
- Be prepared before you join a convoy.
- Correct mistakes without blaming others.
- Give feedback with facts and suggestions.
- Represent TransFlex respectfully on TruckersMP and Discord.
- Choose quality over speed when recording jobs or supporting members.
04. Organization and Roles
Who does what and how responsibilities connect.
A professional company needs role clarity. Members should know who can help, who decides, and which team owns which topic. The following overview explains responsibilities. Exact permissions may change as systems and teams develop.
| Role / Team | Core responsibility |
|---|---|
| Executive Board | Defines strategy, approves major changes, manages partnerships, protects the brand, and makes final decisions in exceptional situations. |
| Management | Transforms strategy into daily operations. Management coordinates teams, reviews performance, maintains procedures, and ensures that members receive consistent information. |
| Event Team | Plans internal drives, public convoys, route briefings, parking procedures, departure order, event communication, and post-event reviews. |
| Human Resources | Handles applications, onboarding, feedback conversations, leave requests, promotions, role changes, and sensitive member matters. |
| Media Team | Creates screenshots, videos, announcements, graphics, recaps, and brand-compliant content for website and social platforms. |
| Developer Team | Maintains website features, forms, internal tools, integrations, data structures, automation, and technical documentation. |
| Dispatchers | Support daily driving by coordinating jobs, suggesting routes, answering operational questions, and helping members use company systems correctly. |
| Support Team | Receives tickets, provides first-line help, documents issues, escalates when necessary, and keeps support communication respectful and traceable. |
| Senior Driver | Serves as a role model. Senior Drivers help new members, attend events reliably, know the systems, and demonstrate safe driving behaviour. |
| Driver | The core operational role. Drivers complete jobs, participate in community life, follow standards, and represent TransFlex on the road. |
| Trainee | A new member during the orientation period. Trainees receive guidance, learn systems, and demonstrate reliability before full driver status. |
How Teams Work Together
Most topics involve more than one team. An event may require Event Team planning, Media coverage, Dispatcher support, and Management approval. A member issue may involve Support, HR, and Management. Good internal coordination prevents repeated questions and unclear decisions.
Role Conduct
Higher roles do not exist to create distance. They exist to serve the company. Staff members are expected to communicate calmly, protect member trust, document decisions, and act consistently. Drivers are expected to cooperate, follow instructions during events, and use the correct channels.
05. Discord Operations
Our communication hub and support workplace.
Discord is the operational centre of TransFlex. It is used for announcements, support, events, applications, internal coordination, voice communication, and community interaction. Treat it as a workplace with a friendly community atmosphere.
Server Structure
| Area | Purpose | Member expectation |
|---|---|---|
| Announcements | Official news, rule updates, event notices, system changes. | Read carefully and react only when appropriate. |
| Information channels | Handbook, downloads, FAQ, useful links, role information. | Use these before opening a ticket. |
| Community channels | General discussion, screenshots, casual conversation. | Stay respectful and keep topics in the correct channel. |
| Support area | Ticket creation, help requests, private clarification. | Use for sensitive or individual issues. |
| Event area | Briefings, routes, attendance, convoy voice information. | Check before every official event. |
| Voice channels | Driving, support waiting room, event communication. | Avoid noise, interruptions, and unnecessary movement during briefings. |
Notifications
Members should keep important notifications enabled for announcements and event information. Muting the entire server may cause missed updates. If you choose to reduce notifications, you remain responsible for reading relevant information before driving.
Tickets and Support
Tickets create a private and traceable space for help. Use tickets for account issues, applications, leave requests, reports, conflicts, technical problems, role questions, and personal matters that should not be discussed publicly.
- Choose the correct ticket category.
- Write a clear subject or first message.
- Explain what happened, when it happened, and what you need.
- Attach screenshots, logs, or links if relevant.
- Stay patient; staff may need to check information before answering.
Voice Chats
Voice communication is useful for convoy coordination and community driving. Speak clearly, avoid background noise, do not interrupt briefings, and keep non-event conversation out of official event channels when instructions are being given.
Roles and Visibility
Roles define access and responsibilities. Do not ask for roles as decoration. Roles should reflect membership status, team assignment, permissions, or event needs. Impersonating staff or using misleading names is not acceptable.
06. Communication Standards
Respectful, clear, and solution-focused communication.
Communication is one of the strongest indicators of company quality. A respectful message can prevent a conflict; an unclear message can create one. TransFlex expects members to communicate in a way that is calm, readable, and appropriate for an international environment.
How We Speak to Each Other
- Use polite language and avoid personal attacks.
- Keep criticism focused on behaviour or process, not personality.
- Avoid sarcasm when it may be misunderstood across languages.
- Do not pressure members to reveal private information.
- Respect different experience levels and accents.
What Is Not Allowed
| Category | Examples |
|---|---|
| Harassment | Repeated targeting, mocking, intimidation, unwanted contact. |
| Discrimination | Racist, sexist, homophobic, hateful, or dehumanizing statements. |
| Public escalation | Calling out members, arguing about staff decisions, or creating pressure in public channels. |
| Spam and disruption | Message flooding, excessive caps, sound spam, irrelevant tagging, voice disruption. |
| Unsafe content | Malicious links, harmful files, doxxing, or sharing personal data without permission. |
| Unauthorized advertising | Promoting other servers, VTCs, links, or projects without approval. |
Conflict Resolution
- Pause before replying. Do not answer in anger.
- Move the issue to private messages or Support if it becomes personal.
- Describe facts: what happened, where, when, and who was involved.
- State the impact without exaggeration.
- Ask for a solution or staff review instead of demanding punishment.
Feedback Culture
Good feedback helps the company improve. It should be specific, respectful, and actionable. A useful suggestion explains the problem, why it matters, and what improvement may work.
Welcoming New Members
New members decide quickly whether a company feels professional. Greet them, answer basic questions patiently, and avoid inside jokes that make them feel excluded. A strong onboarding culture is one of the easiest ways to grow the company.
07. Driver Standards and Road Behaviour
How TransFlex drivers represent the company.
Every driver is a visible ambassador. On TruckersMP and in screenshots, other players may judge the company by one member’s behaviour. The driver standard therefore covers safety, presentation, job discipline, and event cooperation.
General Behaviour
- Drive with patience and awareness.
- Follow official platform rules and event-specific instructions.
- Avoid reckless overtaking, blocking, ramming, brake checking, and intentional disruption.
- Use voice and chat respectfully.
- Represent TransFlex even when driving alone.
TruckersMP Rules
Official TruckersMP rules always apply. TransFlex does not replace or override platform rules. Members are responsible for knowing the rules that affect multiplayer driving, reporting, player tags, event behaviour, and account conduct.
Convoy Behaviour
| Situation | Expected action |
|---|---|
| Before departure | Join early, repair, refuel, load the correct trailer, check route and voice information. |
| During movement | Maintain safe distance, follow speed instructions, stay in order, and avoid unnecessary lane changes. |
| Incident ahead | Slow down safely, keep calm, wait for instructions, and do not create a second incident. |
| Wrong turn | Do not panic. Inform the convoy lead or follow safe recovery instructions. |
| Arrival | Park as instructed, avoid blocking, and wait for screenshots or closing information. |
Driving Style
A TransFlex driver should be predictable. Predictability means using signals, respecting distance, adapting speed to traffic, and avoiding unnecessary risk. Fast driving is not proof of skill. Safe and smooth driving is.
Names, Player Tag, and Company Identity
Your visible identity should not damage the company. Use an appropriate Discord name, TruckersMP name, player tag, and profile image. If the company requires a specific tag or format for events, use it exactly as instructed.
Paint Jobs, Screenshots, and Media
Official media should look consistent. Use required paint jobs, trailers, or parking positions when requested. Screenshots should not include offensive content, private data, or situations that embarrass members. Media Team may provide additional standards for official posts.
Jobs and Activity
Jobs should be recorded honestly. Do not manipulate data, fake jobs, exploit systems, or claim activity that was not completed. If a tool fails, report it rather than attempting to hide the issue.
AFK, Breaks, and Leave
If you need to go AFK during a drive, park safely and inform others if you are in a convoy. For longer absence due to work, school, family, health, travel, or technical issues, request leave early through the appropriate process.
08. TruckersMP Guide
Public multiplayer standards and event operations.
TruckersMP is a public environment. TransFlex drivers share roads with players who may not know our standards. This makes discipline, evidence handling, and event preparation especially important.
VTC Presence
The company identity on TruckersMP should be accurate and respectful. Members must not claim staff authority on behalf of TruckersMP or represent TransFlex in ways that conflict with company instructions.
Player Tag
Use the approved TransFlex tag format only when allowed and instructed. Player tags should never be used to impersonate staff, provoke others, or bypass platform rules. Keep colors and text readable.
Convoys and Events
Public convoys require extra discipline. The event team may define route, slot, speed, departure order, parking location, voice procedure, and required equipment. Follow the briefing even if you personally prefer another route or style.
Reports and Evidence
| Evidence type | Good practice |
|---|---|
| Video clip | Show the full incident context where possible; avoid editing that changes the meaning. |
| Screenshot | Use for chat, tags, blocking, or static evidence when appropriate. |
| Timestamp | Note server time, location, and approximate moment of the incident. |
| Description | Use factual language. Do not insult the reported player. |
| Internal report | Inform Support if the case involves a TransFlex member or could affect company reputation. |
09. SpedV Operations
Company logistics, accounting, and job discipline.
SpedV is used to organize and evaluate logistics activity. Exact settings may change, but the principle remains the same: jobs should be planned, driven, recorded, and reviewed honestly.
Registration and Setup
- Create or use your approved account as instructed.
- Join the company or company structure using the official invitation process.
- Check whether the client, game profile, and required permissions are active.
- Ask Support if a connection, name, or company assignment looks wrong.
Jobs and Accounting
A job should reflect actual driving. Choose suitable cargo, route, truck, and trailer. Avoid unrealistic behaviour that damages statistics, company quality, or the experience of other drivers.
| Topic | Standard |
|---|---|
| Kontor / depot | Use the assigned or approved company area if the system requires it. |
| Settlement | Check job completion and income recording after delivery. |
| Penalties | Understand that damage, late delivery, or rule violations may affect results. |
| Trailers | Use required trailers for events and suitable trailers for normal jobs. |
| Trucks | Maintain trucks and meet event configuration requirements. |
| Maintenance | Repair before convoys and keep equipment roadworthy. |
| Bonuses | Bonuses should reward clean and honest performance, not shortcuts or manipulation. |
When Something Goes Wrong
If the tool fails, do not create false records to compensate. Document the issue, take screenshots, and contact Support. Transparent reporting protects both the member and the company.
10. Trucky Guide
Statistics, events, company visibility, and synchronization.
Trucky can support company statistics, event visibility, job tracking, and member activity. It should be configured carefully so that your contribution appears correctly and the company can evaluate activity fairly.
Account and Company Connection
Use the official company instructions to connect your account. Make sure your username is recognizable and does not conflict with company identity. If you change names, inform Support if systems stop matching your account.
Statistics and Jobs
Statistics help measure activity, but they do not replace behaviour. A high number of kilometres does not excuse poor conduct, and a smaller amount of clean, reliable activity can still be valuable.
Events and Synchronization
- Check that synchronization is active before driving.
- Confirm the job type is supported by the system.
- Verify results after delivery.
- Report missing data with screenshots and approximate times.
- Do not duplicate jobs to artificially inflate statistics.
11. Website and Member Area
The public face and operational information centre.
The website is the professional public face of the TransFlex Group. It should help visitors understand who we are and help members find important resources without searching through old messages.
| Website area | Purpose |
|---|---|
| Member area | Access to member-specific information, resources, and internal links. |
| News | Official updates, event recaps, announcements, and company development. |
| Contact | Public communication channel for questions, partnerships, or formal requests. |
| Downloads | Approved files, paint jobs, presets, templates, or tools. |
| Application | Entry point for new drivers who want to join TransFlex. |
| Partners | Information about cooperation partners and shared projects. |
| FAQ | Quick answers for visitors and members before they contact Support. |
Content Quality
Website content should be accurate, current, and written in a professional tone. Avoid outdated rules, broken links, unapproved media, or unclear instructions. When information changes, update the website and Discord references together.
12. Events and Convoys
From preparation to post-event review.
Events are one of the most visible parts of TransFlex. A well-run convoy shows preparation, discipline, and community spirit. Events also give members a reason to meet, drive, and represent the company together.
Event Types
| Event type | Description | Typical expectation |
|---|---|---|
| Internal drives | Company-only drives for members. | Friendly atmosphere, training, activity, and team bonding. |
| Public convoys | Events with external participants or invited VTCs. | High presentation standard, clear route, professional communication. |
| TruckersMP events | Platform-visible event operations. | Compliance with platform rules, event permissions, and public conduct. |
| Partner events | Cooperative events with other communities. | Respect partner procedures and represent TransFlex consistently. |
| Training events | Practice for driving, parking, convoy spacing, or tool usage. | Learning mindset and patience. |
Preparation
- Read the route and briefing.
- Confirm server, departure time, meeting point, and destination.
- Prepare required truck, trailer, paint job, and tag.
- Repair and refuel before staging.
- Join voice early enough to hear instructions.
- Avoid last-minute changes unless staff approves them.
Punctuality
Punctuality is a sign of respect for the event team and other drivers. Joining late may place you at the back or require you to skip the event if joining would disrupt the convoy.
Voice Chat During Events
During briefings and movement, keep voice channels clear. Event lead, convoy control, tail, and support instructions have priority. Casual conversation may resume when staff indicates that it is appropriate.
After the Event
After arrival, follow parking and screenshot instructions. Do not leave in a way that blocks others. Event feedback should be constructive and, if critical, delivered through the correct channel.
13. Career and Development
How members grow inside TransFlex.
TransFlex offers development paths for members who want more responsibility. Progress is based on trust, behaviour, contribution, and readiness for the next role, not only on time in the company.
Promotion Principles
| Principle | Explanation |
|---|---|
| Reliability | You do what you say, attend when possible, and communicate absence early. |
| Quality | Your work is accurate, respectful, and useful. |
| Behaviour | You remain calm under pressure and treat people fairly. |
| System knowledge | You understand the tools required for your role. |
| Initiative | You identify problems and help solve them without creating confusion. |
| Trust | You handle access, information, and decisions responsibly. |
From Trainee to Driver
The Trainee phase is about orientation. A Trainee should learn the handbook, set up systems, demonstrate respectful communication, and complete initial activity or event participation. The goal is not perfection; the goal is readiness.
From Driver to Senior Driver
Senior Driver status recognizes consistent behaviour and helpfulness. A Senior Driver understands company systems, drives safely, supports new members, and represents TransFlex without needing constant reminders.
Becoming a Dispatcher
Dispatchers need operational awareness. They should understand job tools, route planning, basic troubleshooting, and the needs of different drivers. A Dispatcher must be patient and precise because unclear instructions can affect many members.
Joining HR
HR work requires discretion and fairness. HR members handle applications, onboarding, leave, feedback, and sensitive member topics. The role is suitable for people who can listen carefully, document decisions, and protect confidentiality.
Joining the Staff Team
Staff membership is not a reward badge. It is a service role. Staff members must communicate professionally, accept accountability, follow internal procedures, and understand that trust can be lost quickly through careless behaviour.
Becoming a Team Leader
A team leader coordinates people, not only tasks. Leadership requires calm decision-making, structured communication, follow-up, and the ability to give feedback respectfully. Team leaders should develop others rather than collect control.
- Show consistent activity and communication.
- Help without being asked to take over.
- Learn the relevant systems deeply.
- Document suggestions and issues clearly.
- Accept feedback and improve visibly.
- Apply or express interest through the correct process when roles open.
14. Activity, Leave, and Availability
How we stay active without ignoring real life.
Activity keeps a virtual company alive, but TransFlex understands that members have school, work, family, health, holidays, and technical limitations. The key expectation is communication.
Activity Expectations
Activity may be measured through jobs, kilometres, turnover, convoy attendance, event support, staff duties, media work, or other approved contributions. Exact thresholds may be published separately and can vary by division or period.
Quality Before Quantity
A driver who completes moderate activity with clean conduct, reliable communication, and event participation contributes more than a driver who creates high numbers while ignoring rules or causing conflict.
AFK and Short Breaks
If you need a short break during a normal drive, park safely. During events, inform staff if possible and follow safe procedures. Never stop in active lanes, intersections, or convoy lines unless directed by staff because of an emergency.
Vacation and Leave
- Submit leave before inactivity starts whenever possible.
- State the approximate period of absence.
- Do not share private details you are uncomfortable sharing.
- Update HR if your return date changes.
- After returning, read missed announcements before driving official events.
15. Warnings and Corrective Actions
Fair correction, documentation, and accountability.
Corrective actions exist to protect members, the company, and the public reputation of TransFlex. They should be proportionate, documented when necessary, and focused on improvement where improvement is realistic.
| Measure | Typical use | Possible outcome |
|---|---|---|
| Verbal warning | Minor first-time issue, misunderstanding, low-level disruption. | Member understands the issue and corrects behaviour. |
| Written warning | Repeated issue, more serious conduct problem, failure to follow instructions. | Documented expectation and monitoring period. |
| Probation | New member orientation or corrective period after concerns. | Limited trust period with review before full status or restoration. |
| Suspension | Serious issue requiring temporary access restriction or investigation. | Temporary removal from events, voice, roles, or systems. |
| Exclusion | Severe violation, unsafe behaviour, harassment, data misuse, or repeated non-compliance. | Removal from Discord, VTC, systems, or events. |
When Does What Happen?
There is no automatic punishment table for every situation. Context matters: intent, severity, history, impact, evidence, and willingness to improve. However, discrimination, malicious links, impersonation, doxxing, serious harassment, intentional convoy disruption, or platform-rule abuse may lead to immediate strong action.
Appeals and Reviews
Members may request a review through the correct support or HR process. Appeals should be factual and calm. Public pressure, insults, or repeated reopening of the same matter may reduce the chance of a productive review.
16. Privacy and Digital Responsibility
Protecting people and information.
Digital communities handle names, account IDs, screenshots, voice, messages, statistics, and sometimes sensitive personal context. TransFlex expects members and staff to treat information responsibly.
Respect for Personal Data
- Do not publish another person’s real name, address, phone number, email, school, workplace, or private details without consent.
- Do not share private messages, ticket content, or voice recordings without permission or a legitimate moderation reason.
- Do not pressure members to disclose personal information.
- When reporting, include only the information necessary to review the case.
Discord
Discord messages, tickets, roles, and voice channels may contain sensitive context. Staff should limit access to people who need it for their role. Members should not screenshot private areas for public use.
TruckersMP, SpedV, and Trucky
Public account names, IDs, job data, and statistics may be visible depending on system settings. Use professional names and understand that your public conduct may be connected to the company.
Media and Recordings
Screenshots and videos are valuable for promotion and evidence, but they must be handled carefully. Avoid exposing private messages, sensitive overlays, ticket content, or personal information. If voice is recorded, inform participants when appropriate.
17. Support and Escalation
How to get help and how cases move.
Support should be easy to access and professional to use. Members are encouraged to ask for help before a small issue becomes a larger problem.
| Need | Best contact path |
|---|---|
| Technical setup | Support ticket or setup channel if available. |
| Application question | HR or application ticket. |
| Leave request | HR ticket or leave form. |
| Event question | Event channel or event ticket depending on privacy. |
| Conflict with member | Private support ticket with evidence. |
| Promotion interest | HR or Management through the defined process. |
| Website issue | Support ticket, Developer channel, or bug report path. |
| Partnership request | Website contact or Management route. |
What Makes a Good Ticket?
- Clear title or opening message.
- Relevant account names and IDs if needed.
- Screenshots, links, or clips when useful.
- A short description of what you expected and what happened.
- Patience while staff checks facts.
Escalation
Some cases need a higher responsibility level. Support may escalate to HR, Management, Event Team, Developer Team, or the Executive Board depending on the topic. Escalation is not a sign that the first staff member failed; it means the case needs the right owner.
18. Onboarding Checklists
Practical steps for the first days.
Checklists turn expectations into action. Use the following lists during onboarding, before your first event, and when taking on a new role.
First 24 Hours
- Read the welcome information and this handbook overview.
- Confirm your Discord name and roles are correct.
- Introduce yourself in the appropriate channel if available.
- Check the application or onboarding instructions from HR.
- Ask for help if any tool access is missing.
First Week
- Set up TruckersMP, SpedV, Trucky, and website access as required.
- Read the driver standards and event rules carefully.
- Join at least one community drive or voice chat if possible.
- Complete your first approved job or event participation.
- Review FAQ and support process.
Before Your First Official Convoy
- Read the event briefing.
- Prepare truck, trailer, paint job, route, and tag.
- Check microphone and voice settings.
- Join early and park correctly.
- Listen to the full briefing.
- Keep safe distance and follow instructions until the event is fully closed.
New Staff Checklist
- Understand the scope of your role and permissions.
- Read internal procedures before taking action.
- Ask a senior staff member before making unusual decisions.
- Document important actions and decisions.
- Protect member information and avoid public staff arguments.
19. Best Practice Library
Practical habits that improve daily operations.
For Beginners
- Use a calm driving profile before trying difficult routes.
- Keep a short setup note with your account links and tool requirements.
- Ask one clear question at a time.
- Observe experienced drivers during events and copy their preparation habits.
- Do not hide mistakes. Reporting early helps staff help you.
For Experienced Drivers
- Model patience in traffic and in chat.
- Offer help without making new members feel small.
- Give staff useful feedback after events.
- Support company standards even when staff are not watching.
- Think about future leadership by documenting ideas instead of only discussing them casually.
For Staff Members
- Write decisions as if the member may read them later.
- Keep internal criticism constructive.
- Avoid promising outcomes before facts are checked.
- Escalate early when a case leaves your authority.
- Separate personal friendship from role responsibility.
20. Glossary
Shared vocabulary for quick understanding.
| Term | Meaning |
|---|---|
| VTC | Virtual Trucking Company; an organized community for trucking simulation. |
| Convoy | A coordinated group drive with route, order, and instructions. |
| Briefing | Pre-event information about route, rules, timing, communication, and requirements. |
| Player Tag | Visible TruckersMP tag used to identify affiliation or role when allowed. |
| Dispatcher | Operational role that supports job planning, routes, and driver coordination. |
| HR | Human Resources; team responsible for applications, onboarding, leave, development, and member matters. |
| Ticket | Private support case in Discord or another support system. |
| Leave | Temporary approved absence from activity expectations. |
| Probation | Observation period for new members or members returning from concerns. |
| Synchronization | Process where tools record or transfer job and activity data. |
| Public event | Event visible to or involving players outside TransFlex. |
| Internal event | Event limited to TransFlex members or invited internal participants. |
21. FAQ
Common questions and practical answers.
This FAQ answers common questions. If an answer conflicts with a newer official announcement, the newer announcement applies until the handbook is updated.
1. Do I need previous VTC experience?
No. Previous experience helps, but attitude, reliability, and willingness to learn are more important.
2. Which language is used in the International Division?
English is the operational language. Members should keep messages clear and avoid slang that is difficult for international members to understand.
3. Do I have to attend every convoy?
No. Attendance is encouraged, especially for official events, but real life comes first. Inform the team early if you cannot attend a planned event.
4. What happens during onboarding?
You receive access, learn the required systems, complete basic setup, understand driver standards, and may receive support from HR or a Senior Driver.
5. Can I drive outside official events?
Yes. Regular jobs outside events are part of normal activity, provided they are recorded correctly and follow company standards.
6. Which systems should I use?
Use the systems required by the division for communication, job tracking, company statistics, events, and support. Discord, TruckersMP, SpedV, Trucky, and the website each have a specific purpose.
7. What if SpedV or Trucky does not synchronize?
Check your account connection, client status, job type, and internet connection. If the issue remains, open a support ticket with screenshots and timestamps.
8. Can I use my own truck?
Yes, if it meets event requirements and company standards. During special events, specific trucks, trailers, or paint jobs may be required.
9. Is a company paint job required?
It may be required for official events, screenshots, or public convoys. The event briefing will state the required configuration.
10. What is the correct Player Tag?
Use the approved TransFlex tag format when required by TruckersMP rules and company procedures. If unsure, ask Support before an event.
11. How do I report a problem with another member?
Use a private support ticket. Provide facts, screenshots, clips if available, and avoid public accusations.
12. How do I report a player on TruckersMP?
Follow the official TruckersMP reporting process and keep evidence respectful and unedited. Ask Support if you need help understanding the process.
13. What counts as activity?
Activity can include completed jobs, convoy attendance, event support, staff work, media contributions, or other approved company contributions.
14. What if I am inactive because of school, work, or family?
Request leave early. A clear leave request is better than disappearing without information.
15. Can I be promoted quickly?
Promotion depends on reliability, quality, behaviour, activity, and available responsibilities. Fast progress is possible, but trust must be earned.
16. How do I become a Dispatcher?
Show system knowledge, patience, operational thinking, and willingness to help drivers. HR or Management may open applications or invite suitable members.
17. How do I join HR?
HR requires discretion, fairness, careful communication, and trust. Apply when openings are announced or discuss your development interest with Management.
18. How do I become a team leader?
Demonstrate consistency, calm decision-making, documentation discipline, and the ability to support people without creating pressure.
19. Can I suggest improvements?
Yes. Use the appropriate feedback channel or ticket. Good feedback describes the problem, impact, and possible solution.
20. Can I stream or record events?
Usually yes, if privacy, platform rules, and event instructions are respected. Inform staff if the recording may include voice chat.
21. Can I share screenshots?
Yes, but remove sensitive information, avoid embarrassing others, and follow brand standards for official media.
22. What is not allowed in communication?
Harassment, discrimination, threats, personal attacks, spam, malicious links, unauthorized advertising, impersonation, and public arguments about staff decisions are not allowed.
23. How are conflicts handled?
Conflicts should move to private discussion or Support. The goal is resolution, not public pressure.
24. What is a verbal warning?
A verbal warning is an informal corrective conversation for minor issues. It helps the member understand what must change.
25. What is a written warning?
A written warning documents a more serious or repeated issue and sets expectations for improvement.
26. What is suspension?
Suspension temporarily removes access or responsibilities while a serious case is reviewed or during a corrective period.
27. Can I appeal a decision?
Yes. Use a ticket and provide calm, factual information. Appeals are reviewed by an appropriate higher responsibility level.
28. What data does TransFlex need?
Only data necessary for membership, communication, operations, support, and company systems should be requested or processed.
29. Who can see my personal information?
Only authorized staff should access member information when needed for their role. Sensitive issues are handled confidentially.
30. Where can I find downloads?
Use the website download area or the official Discord channel. Avoid unofficial files unless staff has approved them.
31. What should I do before my first event?
Read the briefing, test your microphone, check the game version, connect required tools, prepare the correct truck, and join early.
32. What makes a good TransFlex member?
Reliability, respect, safe driving, clear communication, willingness to learn, and a positive attitude toward the team.
22. Closing Statement
Welcome to the family.
The TransFlex Group is built by people who choose to bring structure, respect, and effort into a shared hobby. Every driver contributes to the atmosphere. Every staff member protects the standard. Every event is an opportunity to show what Driven by Excellence means.
You are not joining only a server or a list of statistics. You are joining a company culture that values reliability, teamwork, and personal development. Whether you drive once a week, support others daily, create media, plan events, or lead a team, your contribution matters.