Driven by Excellence.

Rules

Clear rules keep drives fair, predictable and enjoyable. TruckersMP rules always apply as well.

Rules

Rules

Clear rules keep drives fair, predictable and enjoyable. TruckersMP rules always apply as well.

TransFlex Group – Rulebook

International Division

Driven by Excellence

This rulebook defines the binding standards for all members of the TransFlex Group International Division. It is designed as a professional operating framework for drivers, staff members, trainees, event participants and partners who interact with our community, platforms and services.


Table of Contents

  1. Purpose of This Rulebook
  2. Scope and Acceptance
  3. Our Standard: Driven by Excellence
  4. Membership Principles
  5. Professional Conduct
  6. Communication Standards
  7. Discord Rules and Server Use
  8. Support, Tickets and Conflict Handling
  9. Driver Standards
  10. TruckersMP Standards
  11. Player Tag, Naming and Public Representation
  12. Driving Behaviour and Road Safety
  13. Convoy and Event Rules
  14. SpedV Rules
  15. Trucky Rules
  16. Jobs, Cargo and Revenue
  17. Activity Requirements
  18. Absence, Breaks and Inactivity
  19. Rank and Role Responsibilities
  20. Staff Conduct
  21. Media, Screenshots and Public Content
  22. Website, Downloads and Member Area
  23. Partners and External Communities
  24. Data Protection and Privacy
  25. Warnings and Sanctions
  26. Appeals and Reviews
  27. Best Practices
  28. Rulebook FAQ
  29. Final Statement

1. Purpose of This Rulebook

The TransFlex Group rulebook exists to create clarity, consistency and trust. A virtual trucking company can only function well when every member understands the standards that apply to daily driving, communication, events, platforms and public representation.

This document is not intended to be intimidating. It is a practical guide for safe cooperation. It explains how we work, how we communicate and how we protect the reputation of the TransFlex Group.

1.1 What This Rulebook Regulates

This rulebook regulates:

  • Member behaviour within the TransFlex Group.
  • Communication on Discord and other official platforms.
  • Driving behaviour in Euro Truck Simulator 2 and American Truck Simulator.
  • Conduct on TruckersMP and related multiplayer services.
  • Use of SpedV, Trucky and internal tracking systems.
  • Participation in convoys, public events and internal events.
  • Activity requirements, absences and inactivity.
  • Warnings, sanctions and appeal procedures.
  • Public representation of the TransFlex Group.

1.2 What This Rulebook Does Not Replace

This rulebook does not replace:

  • The official TruckersMP rules.
  • The terms of service of Discord, SpedV, Trucky or other platforms.
  • Instructions from event organizers during external events.
  • Legal requirements relating to privacy, copyright or online conduct.

If external platform rules are stricter than our internal rules, the stricter standard applies.


2. Scope and Acceptance

2.1 Who Must Follow This Rulebook

This rulebook applies to:

GroupApplies?Notes
DriversYesIncludes Trainee, Driver, Senior Driver and specialist driver roles
Staff membersYesStaff must follow all member rules plus staff standards
Event participantsYesApplies during TransFlex Group events and convoys
ApplicantsPartiallyApplies during application, interviews and probation
PartnersPartiallyApplies when using TransFlex Group platforms or joining events
GuestsPartiallyApplies when interacting with official TransFlex spaces

2.2 Acceptance

By joining the TransFlex Group or using our official platforms, a member accepts this rulebook. Members are responsible for reading the rulebook and keeping themselves informed about updates.

2.3 Updates

The TransFlex Group Management may update this rulebook when needed. Major changes will be communicated through official channels. Minor wording updates may be published without a separate announcement.


3. Our Standard: Driven by Excellence

Driven by Excellence is more than a slogan. It describes how we expect members to behave: reliable, respectful, prepared and quality-focused.

3.1 Excellence in Driving

Excellence in driving means:

  • Driving safely and predictably.
  • Following traffic rules where reasonable.
  • Respecting other road users.
  • Avoiding reckless behaviour.
  • Representing the company positively.

3.2 Excellence in Communication

Excellence in communication means:

  • Speaking respectfully.
  • Asking questions early.
  • Giving clear information.
  • Avoiding unnecessary conflict.
  • Solving problems through the correct channels.

3.3 Excellence in Teamwork

Excellence in teamwork means:

  • Supporting new drivers.
  • Joining events when possible.
  • Sharing knowledge.
  • Following event instructions.
  • Helping maintain a welcoming community.

4. Membership Principles

Membership in the TransFlex Group is based on professionalism, trust and active participation. We welcome different levels of experience, but we expect every member to show a willingness to learn and contribute.

4.1 General Membership Expectations

Every member is expected to:

  • Treat others with respect.
  • Maintain a suitable public profile.
  • Use official systems honestly.
  • Follow platform rules.
  • Keep company information accurate.
  • Communicate absences early.
  • Protect the reputation of the TransFlex Group.

4.2 Probation

New members may be placed in a probation phase. During probation, the company evaluates reliability, communication, driving behaviour and system usage.

Probation Checklist

  • Discord profile and name are appropriate.
  • Required platforms are connected or registered.
  • The member understands the activity requirement.
  • The member knows how to open a ticket.
  • The member understands how to log jobs.
  • The member has read the driver handbook and this rulebook.

4.3 Membership Is a Responsibility

The TransFlex Group is a community, but it is also an organized VTC. Members are not expected to be perfect, but they are expected to be honest, reliable and respectful.


5. Professional Conduct

5.1 Respect

Respect is mandatory. Discrimination, hate speech, targeted harassment, threats, personal attacks or humiliating behaviour are not tolerated.

This includes, but is not limited to, attacks based on:

  • Nationality.
  • Language.
  • Gender.
  • Religion.
  • Sexual orientation.
  • Disability.
  • Age.
  • Personal background.
  • Driving ability or experience level.

5.2 Professional Behaviour

Members must avoid behaviour that damages the company environment or public reputation. Examples include:

  • Starting unnecessary arguments.
  • Mocking other members.
  • Provoking staff decisions publicly.
  • Encouraging rule violations.
  • Sharing false information.
  • Misusing internal systems.
  • Representing personal opinions as official company statements.

5.3 Fairness

Members must compete fairly, report honestly and respect all drivers. Manipulating statistics, faking activity or intentionally exploiting systems violates company standards.


6. Communication Standards

Clear communication is essential in an international environment. Members may come from different countries, time zones and language backgrounds, so communication must be simple, respectful and understandable.

6.1 General Communication Rules

Members must:

  • Use respectful language.
  • Stay calm during disagreements.
  • Avoid excessive sarcasm in serious discussions.
  • Keep messages relevant to the channel.
  • Avoid spam or repeated messages.
  • Respect language channels and moderation decisions.
  • Avoid public arguments about private matters.

6.2 Prohibited Communication

The following is prohibited:

Prohibited BehaviourExplanation
InsultsDirect or indirect personal attacks
HarassmentRepeated unwanted messages or pressure
Hate speechDiscriminatory or extremist content
SpamRepeated, meaningless or disruptive posting
ThreatsReal or implied threats against others
DoxxingSharing personal information without consent
NSFW contentSexual, violent or inappropriate content
Malicious linksScam, phishing, malware or unsafe files
Unauthorized advertisingPromotion without management approval

6.3 Feedback Culture

Feedback should be constructive. A useful feedback message explains the issue, gives context and suggests improvement.

Good Feedback Example

Poor Feedback Example

6.4 Conflict Resolution

Conflicts should be resolved calmly and privately. If direct resolution is not possible, members should open a ticket.

Conflict process:

  1. Stay calm.
  2. Stop public discussion.
  3. Collect relevant facts.
  4. Open a support ticket.
  5. Wait for staff review.
  6. Accept the decision or use the appeal process.

7. Discord Rules and Server Use

Discord is the central communication platform of the TransFlex Group. It is used for announcements, support, events, internal coordination and community interaction.

7.1 Server Structure

Members must use channels according to their purpose. Channel descriptions and pinned messages should be read before posting.

Typical channel categories include:

CategoryPurpose
AnnouncementsOfficial company information
InformationRules, guides, downloads and links
SupportTickets, help and issue handling
CommunityGeneral conversation
DrivingTour planning, screenshots and job discussion
EventsConvoy announcements and event coordination
VoiceDriving, support and meeting channels
StaffInternal team coordination

7.2 Announcements

Official announcements must be read carefully. Members are responsible for important information published in official channels.

7.3 Notifications

Members should configure notifications responsibly. Missing an important announcement because notifications were disabled does not remove responsibility from the member.

7.4 Channel Use

Members must:

  • Post in the correct channel.
  • Avoid off-topic discussions in operational channels.
  • Follow pinned instructions.
  • Avoid excessive tagging.
  • Use threads where appropriate.
  • Keep support matters in tickets.

7.5 Voice Channels

Voice channels are used for driving, support and community communication. Members must:

  • Use a reasonable microphone volume.
  • Avoid background noise where possible.
  • Not play music or soundboards without consent.
  • Not interrupt operational instructions during events.
  • Leave support rooms when the support case is finished.
  • Respect private or staff-only voice channels.

7.6 Language Use

The International Division primarily uses English for operational communication. Other languages may be used in designated channels where available.


8. Support, Tickets and Conflict Handling

Support exists to solve problems efficiently and fairly. Tickets are the preferred way to handle individual issues, applications, reports, technical problems and sensitive questions.

8.1 When to Open a Ticket

Open a ticket for:

  • Application questions.
  • Platform access problems.
  • Account or role issues.
  • Conflict with another member.
  • Warning or sanction questions.
  • Absence or activity concerns.
  • Technical support with SpedV or Trucky.
  • Reporting misconduct.
  • Partner or event inquiries.

8.2 Ticket Rules

Members must:

  • Open only one ticket per issue.
  • Provide accurate information.
  • Stay polite and patient.
  • Avoid unnecessary pings.
  • Not add unrelated people without approval.
  • Not delete or manipulate evidence.
  • Respect staff response times.

8.3 Evidence

Reports should include evidence when possible. Useful evidence includes:

  • Screenshots.
  • Video clips.
  • Chat links.
  • TruckersMP IDs.
  • Time and date.
  • Server information.
  • Job IDs or system logs.

8.4 Confidentiality

Ticket content must remain confidential unless staff allows sharing. Publishing ticket screenshots without permission is prohibited.


9. Driver Standards

Drivers are the public face of the TransFlex Group. Every drive, convoy, screenshot and interaction can affect how others see the company.

9.1 General Driver Behaviour

Drivers must:

  • Drive respectfully.
  • Avoid intentional collisions.
  • Avoid blocking roads.
  • Follow TruckersMP rules.
  • Maintain a suitable public profile.
  • Use company systems honestly.
  • Represent the company professionally.

9.2 Driving Style

A TransFlex Group driver should drive predictably. Aggressive driving, racing, road rage, reckless overtaking and intentional disruption are not acceptable.

9.3 Simulation Mindset

The TransFlex Group values a realistic and professional trucking experience. Members should aim for:

  • Realistic routes.
  • Clean cargo delivery.
  • Safe vehicle handling.
  • Proper rest and repair management.
  • Respect for convoys and traffic flow.

9.4 Beginner Driver Note

9.5 Experienced Driver Note


10. TruckersMP Standards

TruckersMP is a major public platform for VTC visibility. Members must follow all official TruckersMP rules at all times.

10.1 External Rules

TransFlex Group rules do not replace TruckersMP rules. If TruckersMP changes its rules, members are expected to follow the updated TruckersMP rules.

10.2 Reports

Members may file reports when necessary, but reports should be factual and not emotional.

When creating a report:

  • Include clear evidence.
  • Avoid insults in comments.
  • State what happened.
  • Provide timestamps where possible.
  • Do not abuse the report system.

10.3 Bans

A TruckersMP ban can affect TransFlex Group membership. Members must inform Support if they receive a ban that impacts company activity or reputation.

SituationRequired Action
Temporary banInform Support if it affects activity
Serious banStaff review required
Repeated bansPossible internal sanction
Ban during eventEvent and management review

10.4 Events and Public Roads

Members must behave with extra care during public events. Event traffic is often dense, and reckless actions can damage the reputation of the company.


11. Player Tag, Naming and Public Representation

11.1 Player Tag

When using a TransFlex Group player tag, members represent the company publicly. The tag must not be used while violating platform rules or behaving unprofessionally.

A recommended player tag format may be provided by Management. Members should follow current company instructions.

11.2 Naming

Names must be appropriate and readable. Names containing offensive terms, extremist symbols, impersonation, explicit content or misleading staff references are prohibited.

11.3 Public Representation

Members must not claim to speak officially for the TransFlex Group unless authorized. Personal opinions must be clearly personal.

11.4 Impersonation

Impersonating staff members, management, partners, TruckersMP staff or other members is strictly prohibited.


12. Driving Behaviour and Road Safety

12.1 Road Safety

Members must drive in a way that avoids unnecessary risk. Safety takes priority over speed, job value or convoy position.

12.2 Speed

Members should choose a speed appropriate to the road, server, traffic and event rules. During convoys, the event speed limit must be followed.

12.3 Overtaking

Overtaking is only acceptable when it is safe, permitted and does not endanger other drivers. During convoys, overtaking is prohibited unless event staff allows it.

12.4 Blocking

Blocking roads, entrances, fuel stations, repair stations, delivery points or convoy routes is prohibited.

12.5 Accidents

If an accident occurs:

  1. Stay calm.
  2. Move out of the road if possible.
  3. Do not argue in public chat.
  4. Follow staff or event instructions.
  5. Record evidence if needed.
  6. Continue safely when the situation is cleared.

12.6 AFK on Roads

Going AFK on roads, intersections, delivery zones or convoy routes is prohibited. Park safely before leaving your keyboard.


13. Convoy and Event Rules

Events are an important part of the TransFlex Group identity. They require preparation, discipline and teamwork.

13.1 Event Types

Event TypeDescription
Internal convoyCompany-only drive for members
Public convoyEvent open to guests and partners
TruckersMP eventPublic event hosted on or through TruckersMP
Partner eventEvent hosted by or with partner communities
Special operationThemed or organized logistics activity

13.2 Before the Event

Members should:

  • Read the event post.
  • Check required DLCs.
  • Prepare the correct truck and trailer.
  • Repair and refuel before departure.
  • Arrive early.
  • Join the correct voice channel if required.
  • Follow paint, tag or route instructions.

Event Preparation Checklist

  • Route read.
  • Server checked.
  • Departure city confirmed.
  • Cargo and trailer prepared.
  • Fuel and repairs completed.
  • Voice channel joined.
  • Event rules understood.
  • Screenshots enabled if desired.

13.3 During the Event

Members must:

  • Follow event staff instructions.
  • Keep safe distance.
  • Avoid overtaking unless permitted.
  • Stay in assigned position where applicable.
  • Avoid unnecessary chat.
  • Use voice channels responsibly.
  • Report issues calmly.

13.4 Event Staff Authority

During events, Event Team instructions are binding. Members who disagree with an instruction may raise the issue after the event through support, not during the event.

13.5 Punctuality

Members should arrive before departure. Late arrival may result in losing convoy position or being asked to join from a later location.


14. SpedV Rules

SpedV may be used for job tracking, company statistics, dispatching, accounting or internal logistics.

14.1 Account Use

Members must use their own account and keep account information accurate. Sharing accounts or logging jobs for another person is not allowed.

14.2 Job Recording

Jobs must be recorded honestly. Manipulated, duplicated, unrealistic or intentionally false job entries may be removed and reviewed.

14.3 Company Kontor and Accounting

Where the company uses Kontor, accounting or shared logistics features, members must follow Dispatcher and Management instructions.

14.4 Penalties

SpedV penalties, damages or job issues may affect internal statistics. Staff may review suspicious results.

14.5 Trailers and Trucks

Company trailer and truck rules must be followed where applicable. Members should not misuse company assets or ignore assigned equipment instructions.

14.6 Maintenance

Drivers should maintain their trucks. Excessive damage, repeated reckless driving or avoidable repair costs may be reviewed when linked to company activity.


15. Trucky Rules

Trucky may be used for company statistics, jobs, events and profile synchronization.

Members must connect to the correct TransFlex Group company profile if required. Fake profiles or duplicate accounts are not allowed.

15.2 Statistics

Statistics are used to evaluate activity and performance. Members must not manipulate statistics through exploits, unrealistic methods or dishonest job entries.

15.3 Jobs and Events

Trucky jobs and event entries must reflect real participation. If a synchronization issue occurs, members should contact Support instead of creating false entries.

15.4 Synchronization

Members are responsible for checking whether their tools are synchronized correctly. Missing data should be reported early.


16. Jobs, Cargo and Revenue

16.1 Job Integrity

Every job should be completed honestly. Members must not use system manipulation, fake deliveries or unauthorized tools to improve statistics.

16.2 Cargo Choice

Cargo choice may be free unless a Dispatcher, event plan or company campaign requires specific cargo. During official operations, instructions take priority.

16.3 Revenue

Revenue must come from valid jobs. Unrealistic or manipulated revenue may be excluded from activity calculations.

16.4 Damaged Cargo

Damaged cargo may happen, especially to new drivers. Repeated avoidable damage may lead to coaching or review.

16.5 Dispatcher Assignments

When accepting Dispatcher assignments, members are expected to complete them reliably or inform the Dispatcher if they cannot complete the job.


17. Activity Requirements

The TransFlex Group values active participation. Activity standards help keep the company alive, visible and operational.

17.1 Monthly Requirement

Every active driver must complete at least one of the following monthly requirements:

Requirement OptionMonthly Target
Distance15,000 km per month
Revenue500,000 € revenue per month

A driver must meet either the distance requirement or the revenue requirement. Meeting both is appreciated but not mandatory.

17.2 What Counts as Activity

Activity may include valid recorded jobs, company jobs, event participation and other accepted platform statistics depending on current company systems.

17.3 Activity Review

Activity may be reviewed monthly. Staff may contact drivers who do not meet the requirement.

17.4 Low Activity

Low activity is not automatically a punishment. Many members have school, work, family or health commitments. The important point is communication.

17.5 Activity Manipulation

Faking activity, exploiting tools or entering false data is a serious violation.


18. Absence, Breaks and Inactivity

18.1 Absence Notice

If a member cannot meet monthly activity requirements, they must submit an absence notice early.

Acceptable reasons include:

  • School or university.
  • Work.
  • Vacation.
  • Family matters.
  • Health issues.
  • Technical problems.
  • Personal reasons.

Members do not need to share private details. A general reason is enough.

18.2 Breaks

A break is a planned temporary pause. Members on approved break are not expected to meet normal activity requirements during the approved period.

18.3 Inactivity

A member may be marked inactive if they do not meet activity requirements and do not communicate. Continued inactivity may lead to role changes or removal.

18.4 Returning After Absence

Returning members should check announcements, rule updates and platform changes before resuming full activity.


19. Rank and Role Responsibilities

Roles help organize the company. They are not only status labels; they represent responsibility.

19.1 Driver Roles

RoleResponsibility
TraineeLearn systems, rules and company culture
DriverComplete jobs, join events and follow company standards
Senior DriverLead by example, support others and maintain reliable activity

19.2 Operational Roles

RoleResponsibility
DispatcherAssign jobs, coordinate logistics and support activity planning
SupportHelp members, answer questions and handle tickets
HRManage applications, onboarding, interviews and member development
Event TeamPlan, host and manage convoys and events
MediaCreate and manage screenshots, videos and public content
DeveloperMaintain technical systems, website tools and integrations
ManagementCoordinate departments, standards and decisions
Executive ManagementDefine strategy, final decisions and company direction

19.3 Role Misuse

Members must not misuse roles, permissions or internal information. Higher roles require higher standards.

19.4 Role Changes

Roles may be changed based on activity, performance, conduct, department needs or management decisions.


20. Staff Conduct

Staff members represent leadership and must act with fairness, professionalism and confidentiality.

20.1 Staff Expectations

Staff must:

  • Treat members respectfully.
  • Apply rules consistently.
  • Avoid personal bias.
  • Keep internal information confidential.
  • Escalate serious cases.
  • Document decisions when needed.
  • Communicate clearly.

20.2 Abuse of Power

Abuse of permissions, favoritism, threats, unfair sanctions or misuse of confidential information may result in removal from staff and further action.

20.3 Staff Communication

Staff should explain decisions clearly where possible. Sensitive decisions may be summarized without disclosing private information.

20.4 Staff Conflicts

If a staff member is personally involved in a conflict, another staff member should review the case where possible.


21. Media, Screenshots and Public Content

21.1 Screenshots and Videos

Members are encouraged to share high-quality content that represents the TransFlex Group positively.

21.2 Prohibited Media Content

Do not publish content that shows:

  • Rule violations by TransFlex members.
  • Harassment or insults.
  • Private information.
  • Internal staff discussions.
  • Ticket content.
  • Sensitive member data.
  • Offensive symbols or messages.

21.3 Brand Use

The TransFlex Group name, logo, colors and materials may only be used in a way that respects the brand. Public content for official use may require Media or Management approval.

21.4 Recording Voice Chat

Recording voice chat without consent is prohibited unless required for moderation or evidence and allowed by applicable rules.


22. Website, Downloads and Member Area

22.1 Website

The website is an official information platform. Members should use it for news, guides, applications, downloads and contact information where available.

22.2 Member Area

Members must not share private member-area access, internal downloads or restricted content with external users.

22.3 Downloads

Only official downloads should be used for company-related materials such as paint schemes, graphics, templates or documents.

22.4 Contact Forms

Contact forms must be used responsibly. Spam, fake reports or abusive messages are prohibited.


23. Partners and External Communities

23.1 Partner Respect

Partners must be treated professionally. Partner events and communication are part of the public reputation of the TransFlex Group.

23.2 External Advertising

Advertising other communities, servers, VTCs or projects requires Management approval.

23.3 External Events

When attending external events, members must follow the host rules in addition to TransFlex Group standards.

23.4 Diplomacy

Members must not create conflict with other communities on behalf of the TransFlex Group. Issues with partners should be escalated to Management.


24. Data Protection and Privacy

24.1 Personal Data

Personal data must be handled carefully. Members must not publish or share another person’s private information without consent.

Personal data may include:

  • Real names.
  • Addresses.
  • Phone numbers.
  • Email addresses.
  • Private photos.
  • Account details.
  • Voice recordings.
  • Private messages.

24.2 Platform Data

Discord, TruckersMP, SpedV and Trucky profiles may contain public or semi-public information. Members must still use that information responsibly.

24.3 Internal Information

Internal documents, staff discussions, member notes, ticket content and private decisions must not be shared externally.

24.4 Data Requests

Members may ask Support or Management about personal data related to company systems. The company will handle such requests responsibly within its technical possibilities.


25. Warnings and Sanctions

The TransFlex Group uses sanctions to protect the community, not to punish unnecessarily. The response depends on severity, context, history and cooperation.

25.1 Possible Measures

MeasureTypical Use
Verbal reminderMinor issue, first-time mistake
Verbal warningRepeated minor issue or disrespectful behaviour
Written warningClear rule violation or repeated conduct problem
ProbationBehaviour or activity requires monitoring
Role restrictionTemporary limitation of permissions
Event exclusionUnsafe or disruptive event behaviour
Activity reviewMissing targets without communication
SuspensionSerious issue requiring investigation
RemovalSevere or repeated violation
Permanent exclusionExtreme misconduct or major reputation risk

25.2 Severity Factors

Staff may consider:

  • Intent.
  • Damage caused.
  • Public visibility.
  • Prior history.
  • Cooperation during review.
  • Evidence quality.
  • Impact on members.
  • Impact on company reputation.

25.3 Immediate Removal

Immediate removal may occur for severe violations such as threats, doxxing, hate speech, malicious links, impersonation, serious harassment, deliberate sabotage or major platform rule abuse.

25.4 No Automatic Escalation

Sanctions do not always follow a fixed ladder. A serious incident may skip lower steps.


26. Appeals and Reviews

26.1 Right to Appeal

Members may appeal warnings or sanctions through the official support process.

26.2 Appeal Requirements

A useful appeal should include:

  • The sanction being appealed.
  • Why the member believes it should be reviewed.
  • Relevant evidence.
  • A calm explanation.
  • A proposed solution or acknowledgement.

26.3 Appeal Behaviour

Insults, threats, spam or pressure during an appeal may harm the review.

26.4 Final Decisions

Management may issue final decisions when needed. Final decisions must be respected.


27. Best Practices

27.1 Best Practice for New Drivers

  • Read the handbook and rulebook before your first convoy.
  • Ask questions early.
  • Start with simple routes.
  • Keep extra distance in convoys.
  • Use support tickets when unsure.
  • Check whether SpedV or Trucky records correctly.
  • Communicate absence early.

27.2 Best Practice for Experienced Drivers

  • Help new members without judging them.
  • Keep public chats professional.
  • Share route and setup tips.
  • Lead by example in traffic.
  • Avoid showing off during events.
  • Support event staff by following instructions.

27.3 Best Practice for Staff

  • Be consistent.
  • Document important decisions.
  • Explain rules clearly.
  • Avoid public arguments.
  • Protect confidential information.
  • Escalate when needed.
  • Treat all members fairly.

27.4 Did You Know?


28. Rulebook FAQ

1. Do I need to complete both 15,000 km and 500,000 € revenue per month?

No. You must complete 15,000 km per month OR 500,000 € revenue per month.

2. What happens if I cannot meet the monthly requirement?

Submit an absence notice early. Staff will review the situation fairly.

3. Do I have to attend every convoy?

No. Event attendance is encouraged but not always mandatory unless a specific event is marked as required.

4. Can I use another language on Discord?

Yes, where appropriate. Operational communication in the International Division should be understandable, usually English.

5. Can I advertise another Discord server?

Only with Management approval.

6. What should I do if I have a conflict with another member?

Do not argue publicly. Open a support ticket and provide facts.

7. Can I record voice chat?

Not without consent, unless allowed for moderation or evidence under applicable rules.

8. What happens if I receive a TruckersMP ban?

Inform Support if it affects activity or company reputation. Staff may review the case.

9. Can I appeal a warning?

Yes. Use the official support process and explain calmly.

10. Can staff remove me without previous warnings?

Yes, in serious cases. Severe misconduct can lead to immediate removal.

11. May I use the TransFlex tag outside company activities?

Yes, but you still represent the company. Professional behaviour is required.

12. What if SpedV or Trucky does not record my job?

Contact Support and provide screenshots or details. Do not create false entries.

13. Can I go AFK during a convoy?

Only if safely parked and, where possible, after informing staff.

14. What if I join an event late?

Follow event instructions. You may be asked to join at a later point or remain at the back.

15. Are damaged jobs allowed?

Occasional damage happens. Repeated avoidable damage may lead to coaching or review.

16. Can I use mods?

Only use mods allowed by the relevant platform and event rules.

17. Can I share internal documents?

No. Internal documents and restricted materials must stay internal.

18. Can I become staff?

Yes, if you show reliability, communication skills, maturity and role suitability.

19. Who decides sanctions?

Relevant staff or Management depending on the case.

20. Can I disagree with a staff decision?

Yes, but use the appeal process. Public arguments are not acceptable.

21. Are screenshots from tickets allowed?

Only with permission. Ticket content is confidential.

22. What if I accidentally break a rule?

Report it honestly. Cooperation is considered during review.

23. What is considered spam?

Repeated, irrelevant, disruptive or excessive messages, emojis, mentions or media.

24. Can I change my Discord name?

Yes, as long as it remains appropriate and does not impersonate others.

25. What if I see another member violating rules?

Collect evidence and open a ticket. Do not start public drama.

26. Are public jokes allowed?

Yes, if respectful. Jokes that target, humiliate or discriminate are not allowed.

27. Can I drive for another VTC?

This depends on current company policy. Ask HR or Management before joining another VTC.

28. What if I need a long break?

Submit an absence request and explain the expected duration if possible.

29. Can I use company media for my profile?

Only approved public materials may be used. Ask Media or Management if unsure.

30. What is the most important rule?

Represent the TransFlex Group with respect, honesty and professionalism.


29. Final Statement

The TransFlex Group is built on trust, structure and shared ambition. Rules are not here to limit the community; they are here to protect it. When members communicate clearly, drive responsibly and support each other, the company becomes stronger.

Every member contributes to the reputation of the TransFlex Group. Whether you are a Trainee on your first route, a Senior Driver leading by example, a Dispatcher coordinating logistics or a staff member supporting the community, your conduct matters.

Drive safe. Act professionally. Support the team.

TransFlex Group – Driven by Excellence